Handling & Warranty
kana keri ya products are crafted by artisans through a number of processes including manual labor. Due to the nature of the process, each piece may have a different look, uneven coloring and tool marks. In any case, please enjoy them as a unique individuality of handcrafted product.
HANDLING INSTRUCTIONS
-Place the product on a sturdy, level surface, and balance it safely with the flowers.
-The product has sharp edges due to its design, so please handle it with extra attention.
-Use of liquids other than water, including flower extenders, may cause damage.
-After use, gently clean the product under running water or with diluted neutral detergent, and wipe off any water droplets to prevent water stains and rust.
-Do not use sponges or abrasives as they may cause scratches.
-Light stains or hand prints can be gently wiped off with the enclosed microfiber cloth.
-Avoid storing the product in environments with high temperatures and humidity.
-The packaging box is dyed with black ink, so please be careful of color migration.
FLOWER CARE TIPS
-Although it depends on the type of flower, generally 3~5cm of water is suitable for most flowers.
(The slit in this vase is designed to be 6 cm from the bottom.)
-flowers absorb water from the cut end, and if the stems are soaked in too much water, they are
more likely to rot. This can lead to an increase in bacteria and weakening of the flower.
-When replacing the water, wash off the soggy stems, and if damaged, cut that part off to prolong
the life of the flower.
-Some flowers absorb water quickly, so be sure to always feed enough water.
-This vase is not suitable for flowers that do not easily absorb water and require a lot of water,
such as hydrangeas, or for flowers that are large in size and heavy in weight.
-Use of liquids other than water including flower food may cause rust or discoloration.
CLEANING TIPS
-When cleaning, avoid friction and do not use sponges or abrasives as they may cause scratches.
-Wash with water or neutral detergent by gently stroking it.
-To clean the inside, roll up a small piece of gauze or kitchen paper and use it with long chopsticks
to remove any remaining dirt.
-For cleaning the inside, using a foam spray kitchen detergent is also recommended.
-To prevent water stains and spots, remove water thoroughly with a soft cloth.
-Due to its design, this product is sharp, so please take extra cautions when cleaning and handling it.
INDIVIDUAL DIFFERENCES, SPOTS, MARKS IN PRODUCTS
Each kana keri ya product is carefully manufactured one by one through a number of processes. Please note that there may be individual differences in color and finish. In addition, color spots, welding marks, tool marks, etc., which are inevitable in manufacturing, may remain on the product.
WARRANTY PERIOD
The warranty is valid for a period of one year from the date of purchase. Please keep the warranty certificate in a safe place.
Upon receipt of the product, please check the product for specifications, shortages, or damage.
If you notice anything, please contact us at contact@kanakeriya.com along with your warranty certificate.
WARRANTY POLICY
We will replace or repair, free of charge, any damage to our products that can be verified within the warranty period, limited to products that have been used in a safe and correct manner in accordance with the precautions, if we find that the damage was caused by our company.
We will not be liable for damages caused by product damage, falls, or contact with the product.
The following items (1) through (5) are excluded from the warranty even within the warranty period.
(1) Products that have been repaired or modified without our approval.
(2) Damage caused by reasons beyond our control, such as inadequate care, negligent handling, accident, or natural disaster
(3) Discoloration or deterioration caused by the characteristics of the materials of the product itself or its accessories
(4) Products for which the date of purchase cannot be confirmed due to the loss of the warranty card or certificate of purchase
(5) Color spots or tool marks that are inevitable in manufacturing